Consultant at HCL Technologies in Middlesex, NC
Job Description (Posting). Job Title:
Data Center Hand & Feet Managing Data Center and provide onsite support to DC Admins for Priority and maintenance issues1. Assign switch ports to specific VLANs2. Patch phone ports to switch as needed3. Perform packet traffic analysis for troubleshooting4. Troubleshoot issues with fiber links between switches5. Troubleshoot and replace chassis blades when required6. Assist Biogen Network admins as required7. A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health)8. Control-M, NetBackup, Tivoli Work Scheduler9. Server Performance monitoring10. Networking and Operating System basics11. Assist Biogen Network admins as required12. A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health)13. Knowledge of HP-Open View as Monitoring Tool14. Basic knowledge of problem management tools like ServiceNow 15. Basic knowledge about Hardware like Servers, Storage devices16. Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition.17. Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server18. Experience in SLA base environment19. Experience in DCIM tools20. Escort vendors for break fix issues21. Coordinate with local shipping team to get hardware packages.22. Should have basic knowledge in HVAC system inside data center. 23. Should have experience on initial IP configuration for new server/switches24. Understand of basic network topologies25. Understanding on Incident management 26. Understanding on Global support environment. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident and problem management (3.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (5.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. Qualification B Tech No. of Positions 1 Skill (Primary) DWP-FSS-SMART HANDS Employee Group Business Line FT City Middlesex County Entity INFRA Auto req ID 959056BR Expected Date of Closure 31-Jan-2022
Salary Range:
$80K -- $100K
Minimum Qualification
Process Management, IT Consulting, Quality AssuranceEstimated Salary: $20 to $28 per hour based on qualifications.
Data Center Hand & Feet Managing Data Center and provide onsite support to DC Admins for Priority and maintenance issues1. Assign switch ports to specific VLANs2. Patch phone ports to switch as needed3. Perform packet traffic analysis for troubleshooting4. Troubleshoot issues with fiber links between switches5. Troubleshoot and replace chassis blades when required6. Assist Biogen Network admins as required7. A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health)8. Control-M, NetBackup, Tivoli Work Scheduler9. Server Performance monitoring10. Networking and Operating System basics11. Assist Biogen Network admins as required12. A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health)13. Knowledge of HP-Open View as Monitoring Tool14. Basic knowledge of problem management tools like ServiceNow 15. Basic knowledge about Hardware like Servers, Storage devices16. Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition.17. Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server18. Experience in SLA base environment19. Experience in DCIM tools20. Escort vendors for break fix issues21. Coordinate with local shipping team to get hardware packages.22. Should have basic knowledge in HVAC system inside data center. 23. Should have experience on initial IP configuration for new server/switches24. Understand of basic network topologies25. Understanding on Incident management 26. Understanding on Global support environment. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident and problem management (3.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (5.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. Qualification B Tech No. of Positions 1 Skill (Primary) DWP-FSS-SMART HANDS Employee Group Business Line FT City Middlesex County Entity INFRA Auto req ID 959056BR Expected Date of Closure 31-Jan-2022
Salary Range:
$80K -- $100K
Minimum Qualification
Process Management, IT Consulting, Quality AssuranceEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
